Returns Policy

At JORNAVETHIL, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, and we are here to help if you're not completely satisfied with your purchase.

Eligibility for Returns

To be eligible for a return, please ensure that:

• The item is unused and in the same condition you received it.
• The item is in its original packaging.
• A receipt or proof of purchase is included.

Return Process

1. Contact our customer service at [email protected] within 14 days of your purchase.
2. Provide the order number and reason for return.
3. Ship the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Contact Us

For any further questions, please contact our support team at [email protected] or call us at (555) 123-4567.